Our vision statement describes our view on the future, and is reflected in our everyday actions, thoughts and deeds. In order to serve our customers to the best of our ability every day, we focus on three critical components:
- Customer Satisfaction Whether it’s scheduling flexibility, meeting special processing and material specification requirements, support of logistics needs, or meeting promised ship dates, our goal is to satisfy our customers’ requirements and specifications. The HCB team views customer requirements and needs as “absolutes”, and we make our very best efforts to achieve them.
- Fulfillment We focus on the welfare and wellbeing of the company, as well as one another. From a practical standpoint, this means encouraging all employees to look at our actions in a positive perspective. It means doing every job and function with pride and excellence. It means treating our fellow employees with honesty, dignity, and respect. In a larger sense, Associate Fulfillment goes directly to the heart of our operation: our associates. We are committed to offering opportunities for growth, both as individuals and as teams, so that every associate can be fulfilled in their professional capacity to the best of their abilities.
- Continuous Transformation Due to our efforts to continually improve our practices, change and transformation are constant at HCB. We look for small- and large-scale transformative opportunities, set goals for improvement, and recognize the hurdles we must cross to achieve these goals. We transform HCB every day through continuous improvement programs in the areas of customer service, yields, safety and overall quality.
At HCB, we are dedicated to supporting our total quality programs; by doing so, we maintain the highest levels of Customer Satisfaction and employee Fulfillment, while reaching new heights through Continuous Transformation.